As a registered user, you are allowed to read our FAQs in the mySupport section and find out if your question has already been asked and answered by other users. You have the option to raise a support case and receive a technician assigned in a timely manner.
For some queries, it is more helpful to chat directly with a technician. We are glad to be here for you. If the chat does not open, you have the possibility at any time to write an e-mail or to call us. We are glad to be here for you.
We gladly accept support inquiries by e-mail. Make sure you tell us which account the request concerns and describe your problem as accurately as possible. Please understand that in case of doubt we have to request proof of identity.
We are available from Monday to Friday from 08:00 to 17:00. For our customers with 7x24 support we are available around the clock, in case of problems please use the number of our standby service you know.